[Resolved] Zoom Car — pedl service

Sushant Shriram Narlawar

from Pune, Maharashtra

Address:	411027
Website:	pedl.zoomcar.com

Hello team,
I am regularly using the service. However, there are some glitches with booking and ending the ride. Sometimes ride will be started but the cycle will not be unlocked and customer will be charged with the fare. I have used the service on 16 jan 2018 where ride was started but the cycle was not unlocked and later was not able to end the ride. I was billed without using the service

The service is getting day by day where people are loosing money without using the service due to technical glitch.

Please help me with the issue.

Thanks,
Sushant

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Feb 16, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Zoomcar Customer Care's response Hello Sushant,

Greetings!

We are sorry for the inconvenience caused from our end. We have been working on fixing this issue, so that customers have a hassle free experience.

In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details by emailing us at [protected]@zoomcar.com, we shall have a check and process the refund for the same.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

Regards,
Sowmya