[Resolved] Zoom Car — pedl trip could not be ended, and I was charged rs 300

Bhanu Sripada

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600102
Website:	pedl.zoomcar.com

I started a trip at annanagar metro on a pedl cycle (100300) on 25th nov 2018, 8.06 pm, and tried to end trip at bougainvilla park. I was in a hurry so i locked the cycle and clicked end trip on the cycle and left. But the trip was not ended. It was automatically ended on 26th nov 2018 at 1.12 pm. As per zoomcar policy even if the trip was not ended, if the cycle is locked, in 10 mins the trip should end. It took 1 day to end, and i was charged rs 309 for that. There's not even a helpline number for pedl for me to talk to soemone about this

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Dec 31, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2018

Zoomcar Customer Care's response Hello Bhanu,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Appachu
Zoomcar