[Resolved] Zoom Car — pedl trip is not ending the trip, cycle no.3195679

NitinShinare Vlogs

from Deulgaon Raja, Maharashtra

Address:

Pune, Maharashtra

Hello,
I am sending the trip end request since 1hr but it's not working. I had started my trip at 4.59pm and ended around 5.15pm on 7th dec. 2018
My booked cycle id is:3195679
When i clicked on end trip, it showes unable to end trip. I also ensure that wheather it's locked properly or not.
And worst part is it's still charging me with rs 3 per 10min.
Please resolve my problem as quick as possible.
Another thing i haven't found any customer care number. It's terrible.

Was this information helpful?

No (0)

Yes (0)

Jan 19, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Dec 07, 2018

Updated by NitinShinare Vlogs Please solve my problem it's charging me

Verified Support

Dec 09, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Imran
Zoomcar