[Resolved] Zoom Car — pedl - trip started but cycle did not unlock

Utsaab

from Haldia, West Bengal

Address:

100135

Hi Team,
Me and my wife took 2 PEDL cycles from a stop in Newtown, Kolkata. For bith the cycles trip started and cycle was not unlocked. It was kept on billing for 90 mints and cost 9 rupees each. I have sent 3 emails for the same and no reply from customer care.
Please, look at the issue and revert the amount back to the linked paytm accounts.
Cycle no - 100094 and 101838

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May 23, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2018

Zoomcar Customer Care's response Hello Utsaab,

Greetings!

Please accept our apologies for the trouble caused. Request you to please send an email through our contact us page for our team to have a check and do the needful at the earliest.

Regards,
Rohit

Apr 18, 2018

Updated by Utsaab Hi,
After the comment from zoomcar team I have registered another complain in the portal but no response yet.
Complain ID - 786147
This is very much unprofessional behaviour.