[Resolved]  Zoom Car — pedl : unable to end my trip

Address:560034
Website:pedl.zoomcar.com

Cyale no: 3254428

So many unlock / lock issue there. Whenever i unlock using app, app says unlocked, but physically not unlocked, this happened for me almost 75% of trips. And while ending trip also app says parking lot full. There is nothing like parking lot, everyone are paring in pedestrian platform, then why that stupid check.
Also before we try unlock the cycle, we need to check the breaks, handle everything working fine. After i checked all these also i faced some issue after unlock the cycle.

This particular cycle, while lock not locked with one try.
Was this information helpful?
No (0)
Yes (0)
Jan 18, 2019
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Dec 07, 2018
Zoomcar Customer Care's response
Hello Gobi,

Greetings!

We are sorry to know that the issue has been persisting.

We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

In case you need any further details, kindly revert, we shall help you accordingly.

Regards,
Wasim
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zoomcar
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    46%
    Complaints
    5655
    Pending
    12
    Resolved
    2592
    Zoomcar Phone
    +91 80 6748 1200
    Zoomcar Address
    #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
    View all Zoomcar contact information