Zoom Car — pedl unlocking issues

 
1 Review
 aayush deshpande on Jan 1, 2018
Hello,

I had written a query in the help and support section of the zoomcar app regarding problem in the unlocking system of the bicycle, there's no response on my query yet. This is to bring into your notice that my trip started but the cycle never really got unlocked. I tried to end my trip but unfortunately that happened neither. And now i have been asked to pay the outstanding for my iternary even after not using the services. I really want to know what exactly is going wrong with your services? Please contact me as there's no particular number to lodge a complaint and if email is the only mode of communication, you better act proactively and resolve my issue.

Email address-
Aayushdeshpande05@gmail.com

Complaint Status


[Jan 01, 2018] Zoom Car customer support has been notified about the posted complaint.
Zoom Car Customer Care's response, Jan 02, 2018
Hello Aayush,

Greetings!

We are sorry to know you are unable to end the trip. Request you to please share the cycle number for us to have a check.

Regard
Wasim
Zoomcar
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