[Resolved] Zoom Car — pedl.in my trip has started but cycle is not unlocked.

K.k. Vashishth

from Nashik, Maharashtra

Address:	Pune, Maharashtra, 411007
Website:	pedl.in

Today on 16th jan, near pune university playground, there is a cycle stand. I and 3 my friends thought of taking the ride, i used the url given on the bicycle and followed the step. But after some time, when i scanned the code, the cycle was not unlocked and my trip has started and it was showing me the amount also.
I tried many times, but it the session didn't end. We left the place thinking that it will take some time, but it has not been ended till now.
The cycle was its previous location in the lock condition in what condition i found it.

I request you to terminate the session and return my paytm balance on the basis of only 30 mins.

The cycle no is 101575.

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Feb 16, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Zoomcar Customer Care's response Hello Vashishth,

Greetings!

We are sorry for the inconvenience caused from our end. We have been working on fixing this issue, so that customers have a hassle free experience.

In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details by emailing us at [protected]@zoomcar.com, we shall have a check and process the refund for the same.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

Regards,
Wasim