[Resolved]  Zoom Car — penalised 10k without any valid reason

Address:	560008
Website:	www.zoomcar.com

I rented a verna in zoom car for 7 hours on 8th of august my booking id is jps648l2i, were i went to airport and came back, then i left the car around 6:10 while checking out i was reaptedly getting the error stating the car is not in the hub then i checked with one of the person in the hub he suggested me to park the car in other spot were we did and try to check out same error occured then i showed the error to that person he called someone and told us to leave the car stating he will lock the car we left the car and came back but later i was penalised for 490 due to late checking out, i was like that was not my mistake and tried contacting the customer care but the ivr was wrost it didn't took the car number and the next day got a call from the hub stating that i have penalised for 10k because of radiator damage, then we rushed to the hub the person connected me to the customer support when checked with them they were stating that underneath the engine is damage we didn't convienced at that time and even he took a complain stating we will check with the damage but you have to pay late penality we explained him everything then later he arranged call back then later i got a call from the zoom car stating the penality is valid and we have to pay then i requested what is the reason then she is stating due to engine bedding sound and i was like everyone are givening a different reasons and requested her to share the service report as everyone are giving a different reasons but i didn't get any valid acknowledgment till now,

Dono what to do i was penalised 10490 i'm following up with zoom car for valid evidence they are just stating according to the terms and condition nothing apart from this,

Why customers are penalised without any evidence and why zoom car not sharing any service reports or the job works, why there is no proper evidence filed before the penalisation??