[Resolved] Zoom Car — penalty charges
PPrashantLalwani100 on May 31, 2019
After the trip got over, i tried to lock the car but was unsuccessful in doing so. It kept giving error. I tried calling customer service but failed. Waited for like 20 minutes. No response from customer team. I locked the car manually and took the keys with me to keep the car safe until an associate calls.
I was charged 10k as penalty for the same. Would it have been better to keep the car unlocked and unsafe?
Booking id: jps6b0r37
Complaint marked as Resolved Jul 11, 2019
[May 31, 2019] Zoomcar customer support has been notified about the posted complaint.
Verified SupportZoomcar Customer Care's response Jun 02, 2019
We understand your concern here. We request you to please hand over the key to the associate from where you have picked the vehicle.
Verified SupportZoomcar Customer Care's response Jun 10, 2019
We did check the booking and see that the charges are reversed.
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