Submit a Complaint
Car Rental
Zoomcar

[Resolved]  Zoom Car — pending

I hired a zoom car on 11th august morning 3.30 am to 12th august evening 5 pm. Ref id : jps648tfg.

I completed my trip and handover the car without out any issues. After a day i got a mail that amount of 9561 was due. This was a shock to me. I returned the car in the same way i took. Dint even had any incident nor accident.

The reason they have mentioned is

Excess km rs. 3660 /- (For which i need to break up)

Vehicle damage charge : rs. 6000/-. I really don't know why they have mentioned.

I gave in absolutely in proper status.

This seems to be unnecessary aligation on me. I raised a complaint and they said they will come back.

Regards
Sivakumar
Was this information helpful?
No (0)
Yes (0)
Sep 22, 2018
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Aug 17, 2018
Zoomcar Customer Care's response Hello Shiva,

Greetings!

We did have a check on the damage charges and have validated the same. We find that the damage charges are valid. We are sorry, we will be unable to reverse the damage charges levied on the booking. Hoping for your kind understanding in this regard.

Regard
Wasim
Zoomcar
Complaint comments 
2 Comments

Related Zoomcar reviews

[Resolved]Zoomcar - Not able to unlock the rented ar[Resolved]Zoomcar - Not getting OTP due to which I am not able to login to the app1[Resolved]Zoomcar - Urgent: Request for Clarification and Full Refund for Booking Issue[Resolved]Zoomcar - Invoice is not being provided.1[Resolved]Zoomcar - Termination from Zoom Car Host Platform
View all 5657 Zoomcar Reviews

Comments

Zoom car is asking me to pay 5K un necessarily i was stab by a goverment bus the part of vehicle was damage was a bumper which cost around 2-3K but zoomcar asking me to pay 5K
I'm ready to pay the damage but not 5K.
Reply
Zoomcar Customer Care's response, Aug 17, 2018
Verified Support
Hello Safwan,

Greetings!

Please accept our sincere apologies for the inconvenience caused. We did review your comment and this is definitely not the experience we aim to provide to our customers. Please share your booking ID, so that we check on the booking and we will do the needful.

Regard
Wasim
Zoomcar
I have booked a cycle on 9th of August around 1am
Due to some reasons it didn't unlocked and I have ended the trip
And again book the cycle
Issue is still it is saying that I didn't edded it
Please check and refund the amount which had been deducted
Reply
Zoomcar Customer Care's response, Aug 17, 2018
Verified Support
Hello Bhavika,

Greetings!

We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on priority.
Link: https://www.zoomcar.com/bangalore/contactus

Regard
Wasim
Zoomcar

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zoomcar
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    46%
    Complaints
    5657
    Pending
    12
    Resolved
    2592
    View all 5657 Zoomcar reviews & complaints
    Zoomcar Phone
    +91 80 6748 1200
    Zoomcar Address
    #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
    View all Zoomcar contact information