[Resolved] Zoom Car — pending refund o[censored]nconfirmed booking

Mritesh1

from Vasai-Virar, Maharashtra

Address:	Pune, Maharashtra, 411045
Website:	Wow.zoomcar.Com

Booking date 29/5/2018, amount paid ₹305/-, customer support team on phone से we will issue refund within 24 hours, on mail they reply no refund due.

Fed up of following, my bank details are with them, still they insist that we will be mailing imps link, fill it, actually on mail they reply no refund due, how to get my money back.

Ritesh, pune

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Jun 14, 2018

Complaint marked as Resolved

Thanks forum for helping me reach the appropriate team at Zoom Car. Zoom Car refunded the amount today, apart from calling and writing emails also posted my complaint on Consumercomplaints.in and Play store Reviews, received response from all teams, but action was taken post my complaint on this forum. Frequent follow up is must as customer care team keeps on rotating hence individual follow up is must.

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2018

Zoomcar Customer Care's response Hello Mritesh,

Greetings!

We are sorry for the inconvenience caused. Please share us the booking ID we shall have a check and do the needful.

Regards,
Ramya.S

Verified Support

Jun 08, 2018

Zoomcar Customer Care's response Hello Mritesh,

Greetings!

We are sorry for the inconvenience caused. Please share us the registered email ID or the contact number we shall have a check and do the needful.

Regards,
Ramya.S

Jun 09, 2018

Updated by Mritesh1 [protected]@equibulls.com

Verified Support

Jun 09, 2018

Zoomcar Customer Care's response Hello Ritesh,

We are unable to fetch the booking through the email ID shared. Kindly share your booking ID for which you have not received the refund for us to have a check.

Regards,
Sowmya

Jun 09, 2018

Updated by Mritesh1 The booking was unconfirmed, provide a valid email address, I will post the details.

Email address which is checked, please provide that only.

Jun 09, 2018

Updated by Mritesh1 [protected]

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Comments

Mritesh1

from Vasai-Virar, Maharashtra

The booking was unconfirmed, provide a valid email address, I will post the details.

Email address which is checked, please provide that only.

Mritesh1

from Vasai-Virar, Maharashtra

Hi Sowmya,

Recd a revert saying we would refund, the next day received another email saying no refund due, fed up of following up.

Go thru the snapshots which confirms zoomcar receiving payments and now saying no refund due.

Have not booked a car since last issue.

Zoomcar Customer Care's response, Jun 14, 2018

Verified Support

Hello Mritesh,

Upon checking we see that an amount of 305/- has been refunded through IMPS and an amount of 225/- has been processed through credits, as per the payments made.

Hope the issue stands resolved.

Regards,
Sowmya

Mritesh1's [Complaint's author] reply, Jun 15, 2018

yes, thanks sowmya.