Zoom Car — Petrol Amount not refunded

Harrishjairaj

Address:

Zoom Car, NAD hIGHWAY NH-5

Dear sir/madam,

We made a zoom car booking on may 20th till may 22nd. As per zoom car norms the extra fuel amount must be refunded by the organization. The concern petrol bills are uploaded in the app.

I tried reaching the customer care many times but i was receiving a simple answer that the bill will be processed within a week. But till date its been two and half months i didn't receive any amount.

I kindly request the organization to look into pending refund status and solve it as soon as possible.

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Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello Harrish,

Greetings!

Due to certain unforeseen situations, we are unable to process the refund for the booking as of now. However, we are already working on this and the refund will be processed at the earliest. We request your patience in the interim.

Regards,
Appachu
Zoomcar

Sep 08, 2020

Updated by Harrishjairaj Hi,

I didn't receive the amount yet... How can you Mark it resolve... Please process the amount asap