[Resolved] Zoom Car — petrol charges are not refunded

MHariKrishna

Address:

Hyderabad, Telangana

Hi,

This is hari. I have booked zoom car in october 2019. I have uploaded the customer copy slip for the fuel refund but i did not get my refund still.

I do not know why zoom car gave me a car without fuel when i booked for a car with fuel. Also, the kms are pre populated. Zoom car charges for all that kms. Then why refund needs a bill? Even after providing a bill, they say this is not correct bill. I filled the petrol in a village where they don't even understand what a bill is. Please process my refund.

Thanks
Hari

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Feb 19, 2020

Complaint marked as Resolved

Hi, I was waiting for a long time for my refund and thought I will never get it. But through Consumercomplaints.in it was possible. Yayyy I got my refund!!! Zoomcar responded well here. They took 3 to 4 days time but my issue is finally resolved. But make sure you continuously bug them. Thanks Hari

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2020

Zoomcar Customer Care's response Hello Hari,

Greetings!

We understand your concern here. Please share the booking ID for us to have a check and update you on the fuel refund.

Regards,
Imran
Zoomcar

Feb 13, 2020

Updated by MHariKrishna JPS6X9P48. This is the booking ID

Verified Support

Feb 15, 2020

Zoomcar Customer Care's response Hello Hari,

We have created a refund through IMPS. An option stating "Get Refund" shall get highlighted under the respective booking ID in your application within 24 business hours. Please click on the option and add your bank details on the landing page. Once you click on submit, the amount shall be instantly transferred to your bank account.

Regards,
Ramya. S

Feb 16, 2020

Updated by MHariKrishna Now it’s been 24 hours. Neither received refund nor the link to add my bank details. What does 24 hours mean to you @Zoomcar?

Verified Support

Feb 17, 2020

Zoomcar Customer Care's response Hello Hari,

We request you to wait till today end of the day the "Get refund" option shall be highlighted.

Regards,
Ramya. S

Feb 18, 2020

Updated by MHariKrishna Hi,

Another day. I am still waiting for the refund. @Zoomcar, you call me on my number and refund the amount ASAP. Else I need to proceed legally.

Thanks
Hari

Feb 19, 2020

Updated by MHariKrishna Today I got my refund. So now @Zoomcar, what if I book my next travel with a package that includes fuel? Do you fill and give or do I need to fill and follow the same complaint process?