Zoom Car — poor patient care at zoom care on grand avenue

Address:

97204

On january 6, 2018, my spouse went to zoom care in the afternoon, to get treated for an injury to his right hand, of the third and fourth digits of his fingers. He was recommended to go to zoom care by his employer, that was at the oregon convention center working a trade show setup. When my spouse arrived at the grand avenue location, the intake person, asked if it was an on the job injury, my spouse said "yes", he was asked if he had other insurance, because if the workers' compensation claim gets denied, they wanted to know who they could bill the services to. When it became knowledge to zoom care, that my spouse was a medicare patient, he was not seen, and turned away. So there he is, bleeding, with cut and smashed fingers, and no person there cared about his injury, just about how they were going to get paid. I for one, say and believe this is not only disgusting, but should be illegal, for zoom care, not to accept medicare. Medicare is provided by our government, for people over 65. It should be required that any business doing medical care, or any doctors office has to accept medicare as payment. They should not get to choose. That is wrong, heartless and there should be an assessed fine, against the owner's business license, and a hefty fine at that. I called the customer service line to state my concern and complaint. I have not heard back from any person that works at zoom care. I will not go away, i demand an apology. I deserve an explanation, not an excuse. I think the policies and practices of this business need to be changed and they should have to accept medicare. I would not want to work at zoom care, and have to tell people, they could not been seen, if they had medicare, especially if they were is pain, needed stitches, and clearly needed medical attention. Now all the people that worked with my spouse at the oregon convention center, found out about this incident, and they are all talking about how awful this situation was, and should have not happened. My spouse should have been seen, and taken care of, and the staff there should have had compassion for his injury. I hope this changes how you run your business, and makes everyone there think, someday, they will have medicare, and would anyone that works at zoom care, want to be treated in this manner? Wake up zoom care, your business has the word "care" in it, and you chose not to care, how shameful and sad.