[Resolved]  Zoom Car — putting false charges on me

I booked a zoomcar on 01/04/2019 with booking id jps6b7tzz. When i went to the location there was no person there, i unlocked the car with my zoomcar app, and when i started driving it i felt some issues with it, the car was moving slowly but the rpm was going very high, so i called zoomcar on their helpline number, but everytime a computerised voice said all our executives are busy, i tried it for half an hour. I went to murthal while coming back the car brokedown, i continuosly called zoomcar but no response came and then they say we give 24×7 road assistance. We were on road for two hours, then we finally called ford on their helpline number on the car, they immediately towed away the car and dropped us home. After then i got a call from zoomcar i told them the story and also showed them my call history and the voice recording too, which i still have now as a proof. They have a customer policy of responding back to customer within 3-5 days but they took 15 days to respond to me. After then too zoomcar is putting false charges of ₹10000/- on me and now they are sending me mails for dragging me towards the civil proceedings and also they are saying they will recover it from my property.