[Resolved] Zoom Car — refuel cost has been charged
Na, Tamilnadu, India
Sosomasekhar mane on Jun 5, 2019
I have travelled just 24km and they have charged for 2160 as refueling fee. Kindly let me know, whether with fuel / without is the best option
For travelling 24km, they were showing up that i have consumed 27l.
1l = 1km? Kindly need an explanation
Attached my invoice screenshot too. Kindly help me in refund
Complaint marked as Resolved Jun 21, 2019
Zoomcar team has mailed and on my request they even called me and inquired about the issue. They have resolved the issue within 1 week. Thanks ZOOMCAR team for support
[Jun 05, 2019] Zoom Car customer support has been notified about the posted complaint.
Verified SupportZoom Car Customer Care's response, Jun 05, 2019
We did check on the escalation raised and we find that you have placed a booking under no fuel option.
Therefore you have been changed with refulling charges as the vehicle was dropped off with lesser fuel percentage than when it was given.
We regret we will not be able to reverse the charges.
Hoping for your kind understanding here.
Verified SupportZoom Car Customer Care's response, Jun 07, 2019
We request you to escalate your issue through the contact us page, we will have a check.
Verified SupportZoom Car Customer Care's response, Jun 11, 2019
As you have dropped an email, our team will revert with the required details as soon as possible.
Verified SupportZoom Car Customer Care's response, Jun 18, 2019
We have processed the refund of the remaining amount of the deposit.
The amount has been processed through IMPS. The amount has been initiated through IMPS. Please note, a link has been shared to your registered email ID. Kindly log into your Zoomcar account on the website and then click on the link. On the landing page, please add your bank credentials and submit. The refund amount shall be instantly transferred to your bank account or you can log in through the app. Navigate to your completed bookings page. Under the respective booking, you shall find the option "Get refund". Click on the same and add your bank credentials. Once done, within 24 hours, the amount shall reflect in your bank account.
Verified SupportZoom Car Customer Care's response, Jun 21, 2019
We see that you have successfully withdrawn the refund through IMPS.
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