[Resolved] Zoom Car — refuel cost has been charged | |||
I have travelled just 24km and they have charged for 2160 as refueling fee. Kindly let me know, whether with fuel / without is the best option For travelling 24km, they were showing up that i have consumed 27l. 1l = 1km? Kindly need an explanation Attached my invoice screenshot too. Kindly help me in refund Mailid: [protected]@gmail.com Mob: [protected] Was this information helpful? | |||
Jun 21, 2019 Complaint marked as Resolved Zoomcar team has mailed and on my request they even called me and inquired about the issue. They have resolved the issue within 1 week. Thanks ZOOMCAR team for support Zoomcar customer support has been notified about the posted complaint. Verified Support Jun 05, 2019 Zoomcar Customer Care's response Hello Somasekhar, Greetings! We did check on the escalation raised and we find that you have placed a booking under no fuel option. Therefore you have been changed with refulling charges as the vehicle was dropped off with lesser fuel percentage than when it was given. We regret we will not be able to reverse the charges. Hoping for your kind understanding here. Regards, Sowmya H Verified Support Jun 07, 2019 Zoomcar Customer Care's response Hello Somasekhar, Greetings! We request you to escalate your issue through the contact us page, we will have a check. Regards, Ramya Verified Support Jun 11, 2019 Zoomcar Customer Care's response Hello Somasekhar, As you have dropped an email, our team will revert with the required details as soon as possible. Regards, Appachu Zoomcar Verified Support Jun 18, 2019 Zoomcar Customer Care's response Hello Somasekhar, We have processed the refund of the remaining amount of the deposit. The amount has been processed through IMPS. The amount has been initiated through IMPS. Please note, a link has been shared to your registered email ID. Kindly log into your Zoomcar account on the website and then click on the link. On the landing page, please add your bank credentials and submit. The refund amount shall be instantly transferred to your bank account or you can log in through the app. Navigate to your completed bookings page. Under the respective booking, you shall find the option "Get refund". Click on the same and add your bank credentials. Once done, within 24 hours, the amount shall reflect in your bank account. Regards, Sowmya Verified Support Jun 21, 2019 Zoomcar Customer Care's response Hello Somasekhar, We see that you have successfully withdrawn the refund through IMPS. Regards, Ramya. S | |||
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