[Resolved] Zoom Car — refund amount never received

1 Review
Bengaluru, Karnataka, India
 Abhi.G123 on Jun 24, 2019
I have booked zoom car on 23.3.19 as it was my first booking i was charged 3, 000 rs as a deposit. The trip was uneventful and paid off all the additional charges. My refund of 3, 000 (Security deposit) was never refunded, in the app i can see that refund was initiated but i never got my money. I have sent them mails for which i got no response, i have tried calling but i can never reach a person.

My next reservation was on 29.03 for which the outstanding amount i owe is 1152rs. When the customer service agent called i informed that i would not pay until my refund is received. They stopped calling and i have not paid the amount.

The frustrating thing is that there is no way to reach customer service personnel to ask for an update and i am blocked from making any reservations. This is absurd.

This company has taken customer for granted and doesn't give a damn!

refund amount never received
Complaint marked as Resolved Aug 1, 2019

Complaint Status

[Jun 24, 2019] Zoom Car customer support has been notified about the posted complaint.
Verified Support
Zoom Car Customer Care's response, Jun 27, 2019
Hello Abhi,

We are sorry to know that you haven't received your refund. Please share your booking ID for our reference, we shall check on the refund status and we will get back with an update.

Complaint comments  Add a Comment     Updated: Share0Tweet0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    Customer satisfaction rating
    +91 80 6748 1200
    #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
    Zoom Car - refund amount never received