[Resolved] Zoom Car — refund amount not received | |||
I booked a self drive car from zoom car on 12 august 2017. My booking was successfully completed. Car was returned in stipulated time and in the same condition as recieved. A caution money amouny of 5000 was taken during booking. Due to extra kms travelled by me an amount of inr468 was deducted from the same caution money and remaining inr4532 was to be refunded to my account. The company promises to refund the amount within 5-15 days of completion of booking. After completion of 15 days and waiting for the refund, i did not recieve the refund. I called up the customer care to know what is the issue i was ensured that they are looking into the matter and will require some time. After waiting for 24 hours i called them again with the same issue. They told me they will be providing me with an arn no. With the help of which i can track my transaction, and it will take 24-48 hours to come back with an arn no. After waiting for 48 hours, nor my arn no. Nor my cash was refunded. Was this information helpful? | |||
Oct 14, 2017 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Sep 03, 2017 Zoomcar Customer Care's response Hello Mufeez, Greetings! Please accept our sincere apologies for the inconvenience caused. We did have a check on the above stated issue and see that one of our executives has already reached out to you and informed regarding the refund and here you go with the ARN number 75425317243070288800011 for the refund. Request you to kindly raise a charge back in your bank if the amount is not reflecting in your account. Regard Zoomcar | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
46%
Complaints
5655
Pending
12
Resolved
2592
View all 5655 Zoomcar reviews & complaints
+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
View all Zoomcar contact information
i booked car on 26 aug 2017 with booking ID- JPS6TAFVD.
due to some riots issue near meerut/khatauli i was forced to drive fast for few second which lead for over speeding for few second
In the past it has Never happened this time it was beyond control situation, request you to please corprate just build a healthy relation with Zoom.