[Resolved] Zoom Car — refund claim

 
1 Review
Chennai, Chennai, Chennai District, Tamil Nadu, India
 Tamil Selvann on Jun 17, 2019
I completed my trip on 1st June. And I received the SMS saying tat I will receive my refundable security deposit amount on 17 June. It's almost 17 days till now I didn't receive the amount. I mailed zoomcar support mail but no-one replied me back. Also I couldn't find a contact number to reach them instead writing and email to support and getting a reply from a bot. Worst customer service ever. I would never ever recommend zoomcar to my friends. I would recommend my refund to get processed immediately before I file a complaint in consumer forum

refund claim
Complaint marked as Resolved Jun 17, 2019
Company doesn't take any steps to resolve my query. I have been writing to them continuously but I didn't get any reply yet.

Email ID :[email protected]

I am getting automated mail only from this I'd

Complaint Status


[Jun 21, 2019] Zoom Car customer support has been notified about the posted complaint.
Verified Support
Zoom Car Customer Care's response, Jun 23, 2019
Hello Tamil,

Based on the escalation raised we did check the booking. Upon checking, we see that the refund has been processed through IMPS.

Also, we see that the refund has been initiated and the amount has successfully transferred to your bank account.

Regards,
Sowmya
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    Zoom Car - refund claim