[Resolved]  Zoom Car — refund claim

Address:Chennai, Chennai, Tamil Nadu

I completed my trip on 1st June. And I received the SMS saying tat I will receive my refundable security deposit amount on 17 June. It's almost 17 days till now I didn't receive the amount. I mailed zoomcar support mail but no-one replied me back. Also I couldn't find a contact number to reach them instead writing and email to support and getting a reply from a bot. Worst customer service ever. I would never ever recommend zoomcar to my friends. I would recommend my refund to get processed immediately before I file a complaint in consumer forum
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Jun 17, 2019
Complaint marked as Resolved 
Company doesn't take any steps to resolve my query. I have been writing to them continuously but I didn't get any reply yet. Email ID :[email protected] I am getting automated mail only from this I'd
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Jun 23, 2019
Zoomcar Customer Care's response
Hello Tamil,

Based on the escalation raised we did check the booking. Upon checking, we see that the refund has been processed through IMPS.

Also, we see that the refund has been initiated and the amount has successfully transferred to your bank account.

Regards,
Sowmya
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