[Resolved] Zoom Car — Refund for fuel not received

rishabhgarg6257

from Gurgaon, Haryana

Address:	Chandigarh, Punjab, 160043
Website:	www.zoomcar.com/chandigarh

We booked a car kuv 100 on 28 april 2017 12 noon from zoom car for 48 hours. And according to company policy if consumer paid for fuel then company will reimburse full amount paid by consumer. Company's statement "please give your fuel receipt to the fleet executive after your reservation and zoomcar will happily reimburse you for the full amount." we paid for fuel was rs. 4660 and company was paid only rs 1070..
Name - surya dev singh
Email - [protected]@gmail.com
Booking id # jps6tmox8

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Jun 3, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

May 01, 2017

Zoomcar Customer Care's response Hello Surya,

Greetings!

We believe that our team has reached out to you and addressed your concern. Upon checking, we see that the reimbursement of fuel is done on the estimate calculated for the driven kilometres. Hence, the offered resolution is the maximum which we can do in this case.

Hoping for your kind understanding in this regard.

Regards
Zoomcar

May 01, 2017

Updated by rishabhgarg6257 our fuel consumption took place because of air conditioner of car in stationary position and while driving, there is no mentioning in there policies that one cannot use air conditioner while not driving but they are still not refunding the money of fuel back

Verified Support

May 03, 2017

Zoomcar Customer Care's response Hello Rishabh,

As informed earlier, the amount is refunded based on the fuel estimate and we will be unable to process any further refund towards the fuel amount.

Regards,
Zoomcar

May 03, 2017

Updated by rishabhgarg6257 i[censored] not want to pay for proper fuel consumption then why you demand for fuel bill everything you calculated by yourself then you don't want to demand any bill.whatever bill i present before you is the original fuel consumption in your vehicle your calculation is totally wrong