[Resolved]  Zoom Car — refund for fuel payment

Address:

Kolkata, West Bengal

I have booked a zoomcar on 28th from kolkata (Booking id:jps6b2az0).
The booking was with fuel, that is, the car with come with fuel, and any excess fuel costs will be re-imbursed by zoomcar.
The trip was a 380 km trip, and the car provided was with 4% fuel, so we decided to fill it with fuel worth rs.3000. Whatever would be used by our trip would be used, and the rest would be in the car when we return.
After our trip, zoomcar initiated a refund of rs. 2747 for the fuel (Minus rs. 1164 for extra kms, hence a net refund of rs. 1584). So instead of rs. 3000, zoomcar decides to refund just rs. 2747.
So, i called up support, and they mentioned that it is under the terms and conditions that if i leave extra fuel in the car, i would be charged. I checked the policy, and it is clearly mentioned that if i take up a zoomcar without fuel (In which case zoomcar would not pay for the fuel, but the customer would) then the excess fuel would not be reimbursed, but there was nothing of the sort mentioned for if the booking is with fuel. But the person from the customer care adamantly argued and said that whatever i do, there will be no refund. So, i mailed them, and i got back the same sort of reply. [attached below]
The thing is, they are making up policies and deducting money from refunds without any cause. They refused to even give information of the same. Please look into this. Thank you.