[Resolved]  Zoom Car — refund has not been credited to my account

Address:641035
Website:www.zoomcar.com

We have booked a car for rent under the booking id jps6n45t in zoomcar. Zoomcar claims to have ilcredited the refund amount of rs. 4624 to my gift card account number ending 1488. Bank claims that the amount cannot be credited to a gift card account. We have mailed zoomcar about the same and has send the account statement to zoomcar stating that we did not receive the refund amount and requested to initiate the refund process to my hdfc account and have given the account details via mail. Zoomcar did not respond for the mail for past 10 days and the refund has not been credited to my account.
Was this information helpful?
No (0)
Yes (0)
Sep 15, 2018
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Aug 15, 2018
Zoomcar Customer Care's response
Hello Mohana,

Greetings!

We are sorry to know that you haven't received your refund yet. Please share your booking ID at [protected]@zoomcar.com, we will check the status of the refund.

Regard
Wasim
Zoomcar
Complaint comments 

Comments

Dear sir,
Today I have two cycles open but both cycle are not working. Please credit my account RS. 6/.my Paytm no. [protected].
Kindly refund my amount.

Regard
Nizam khan
[protected]
Zoomcar Customer Care's response, Aug 15, 2018
Verified Support
Hello Nizam,

Greetings!

We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on priority.
Link: https://www.zoomcar.com/bangalore/contactus

Regard
Wasim
Zoomcar
It was mentioned that 810km was free after that if we travelled more than they will charge accordingly. But we covered 760km only still 50 km were left.so we summited the fuel bill of Rs 2731 but we got the refund of Rs 2431, because of there own calculations for mileage.Is it our fault if there car is not giving mileage as expected.

Zoomcar Customer Care's response, Aug 17, 2018
Verified Support
Hello Vipul,

Greetings!

We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on priority.
Link: https://www.zoomcar.com/bangalore/contactus

Regard
Wasim
Zoomcar

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zoomcar
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    46%
    Complaints
    5653
    Pending
    13
    Resolved
    2591
    Zoomcar Phone
    +91 80 6748 1200
    Zoomcar Address
    #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
    View all Zoomcar contact information