[Resolved] Zoom Car — refund has not been credited to my account | |||||
We have booked a car for rent under the booking id jps6n45t in zoomcar. Zoomcar claims to have ilcredited the refund amount of rs. 4624 to my gift card account number ending 1488. Bank claims that the amount cannot be credited to a gift card account. We have mailed zoomcar about the same and has send the account statement to zoomcar stating that we did not receive the refund amount and requested to initiate the refund process to my hdfc account and have given the account details via mail. Zoomcar did not respond for the mail for past 10 days and the refund has not been credited to my account. Was this information helpful? | |||||
Sep 15, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. | |||||
2 Comments | |||||
Comments
It was mentioned that 810km was free after that if we travelled more than they will charge accordingly. But we covered 760km only still 50 km were left.so we summited the fuel bill of Rs 2731 but we got the refund of Rs 2431, because of there own calculations for mileage.Is it our fault if there car is not giving mileage as expected.
Zoomcar Customer Care's response, Aug 17, 2018
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Today I have two cycles open but both cycle are not working. Please credit my account RS. 6/.my Paytm no. [protected].
Kindly refund my amount.
Regard
Nizam khan
[protected]
Greetings!
We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on priority.
Link: https://www.zoomcar.com/bangalore/contactus
Regard
Wasim
Zoomcar