[Resolved] Zoom Car — refund issue and not a proper response from them

[Resolved] Zoom Car — refund issue and not a proper response from them

V Vibhoo2805 from Mumbai, Maharashtra

So i booked a zoomcar and paid the amount of 4771 and my booking was cancelled because they needed a local license but i had a rajasthan license, they said that the amout will be refunded in 15 days, Now it's been 17 days and i didn't got any refund and not even a proper reply from them My booking id is JPS66ZYIM This is a very pathetic service from them, On the app it's still showing that amount will reflect in my account on 26th Nov by 19:20 but it's 27th now, did the payment on 10th November, look up on my booking id and please resolve my issue as soon as possible Thank you +1 photos Was this information helpful? No (0) Yes (0)
Jan 4, 2020 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Nov 28, 2019 Zoomcar Customer Care's response Hello Vibhoo, Greetings! We understand your concern here, however, we see that the refund is already processed to the source account. Please drop an email through the contact us option in the application/website for us to share the refund transaction details. Regards, Appachu Zoomcar Dec 01, 2019 Updated by Vibhoo2805 So yeah i tried contacting you guys through helpline (+[protected] the moment call was received the ivr voice said my refund will reflect in my account by 2nd December, means tomorrow, I've even sent you guys a mail through zoomcar app regarding refund transaction, Gotta wait till tomorrow now i guess Verified Support Dec 04, 2019 Zoomcar Customer Care's response Thank you for notifying us, we shall have a check and revert to your mail send with the required transaction details at the earliest. Regards, Imran Zoomcar
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