[Resolved]  Zoom Car — refund issue, been a headache now

Address:

400070

I have booked a zoom car on 1st june, after submitting the car i was informed that the refund will be initiated in 48 hours (An incorrect information). Then after 48 hours on 3rd day i have contacted customer care stating that i haven't receive refund the advisor said you'll in 3-5 days from 1st june (Again an incorrect information) then i again contacted on 8 stating that why this is not yet processed, you guys are playing wid my emotions and also using my money again i got a false assurance and promise that i'll get is by 15 june. When i asked the agent about the complaint he refused to raised the complaint stating that i have issued the refund your problem is resolved so why should i raise a complaint and i believe this is completely wrong.
I said i am not happy wid the service hesaid i'll raise a complaint after 15 if you don't get the refund and the most important thing that person disconnected my call and gave me a call from his personal number the person name is arvind and the call was given to him because i asked to speak to the manager. The advisor gave him the call and after few minutes when i spoke about complaint he disconnected the call and call me from his personal mobile number.
I can even help you with the mobile number but it not good to disclose it here as it a personal information, not mine but still he is a person.
It been 17 june now i haven't receive my refund and i'm damn frustrated now i need a call back and want this sorted right away.
I have the call recording as well i also have a return confirmation from zoom car that i'll get the refund in 3-5 days and sms sent by you guys.

I'll also publish this on social site if i don't get this sorted in next 2 days and also i'll try and contact consumer court/forum about this issue.
Now this is becoming serious mattet