[Resolved]  Zoom Car — Refund issue for Cancelled booking

Address:	400610
Website:	www.zoomcar.com

Hello,

Very much disappointed with the cancelled booking refund process by Zoom (Booking ID #JPS6VFIYN).

I made booking on 19 Dec 2016, paid 6340 INR for booking and 5000 INR as deposit and later cancelled my booking on 10 Jan 2017.

I received refund of 4800 toward my deposit in Paytm wallet and have been told 6340 INR will be credited back to my bank account with in 5 to 20 working days.

I patiently waited and when I started following up with customer care on 1 Feb they told me they had already refunded this amount and even surprised to see my zoom account shows refund completed.

Later I showed them three month bank statement to prove them it wasn't credit to my bank account, then customer care asked me to wait for more 5 to 15 working days.

This is unacceptable, there is no track of the refund process by zoom team, creating pain for users to do several follow ups.

Now when I called customer care they disconnected, when I chat with zoom customer in FB they stopped communicating after a while...

I liked the zoom concept and technology but when it comes to payment and refund.. IT's PAINFUL... NEED TO THINK BEFORE MAKE ANY PAYMENT..

I am hoping zoom team will hear my voice and do the needful...

Regards,
Babu CK