[Resolved]  Zoom Car — refund issues

Address:	Bangalore, Karnataka
Website:	www.zoomcar.com

I have used their car rentals twice now in bangalore. 1st time it was okay. But both the time they handed over the car 1-2hrs late and they dont compensate you for the same. Though if you add 2 hours to your trip, they would charge you on it.

Also this time, they have not issued me refund on fuel. I have shared the credit card receipt and a (Travel day + 1) fuel receipt carrying their car number etc.
They have exchanged some 10 emails for the same, but have not issued my refund.

They gave me car with 30% fuel tank and i drove over 160km and gave back the car with 50% fuel tank. Basic calculation shows that i have put the fuel for which i have shared the receipt. But the zoom car crm is not ready to accept it.

Moreover the car was completely dirty and smelly when i got it. The excuse which the delivery agent gives is that it is rainy season hence all the interiors will be dirty. I accepted it on humanitarian grounds, but they are not accepting my fuel receipt of the same.

Horrible experience. Would not recommend anyone to use this. They anyways charge 20% premium than most of the other vendors.