[Resolved]  Zoom Car — Refund not done even after cancellation for more than 10 days

Address:Bangalore, Karnataka, 560038
Website:www.zoomcar.com/chennai

I booked a ford figo on Feb 18, 2016 - Booking id: JPS6VQ4J5 and cancelled it on the same day due to a medical emergency. The over all cost of booking was Rs 5945 which i paid through my icici credit card.Since I cancelled it they charged 200 rsfor the same and the refund amount was Rs 5745. They dropped me an SMS saying the refund cant't happen in the same pay chain and asked for my account details for instant money transfer. Since today the transfer didn't happen and they customer service executives keep replying me to wait for 2 days, 4 days whenever i call them. It's been 10 days since now and the refund is not done yet. The company should answer for this.
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Aug 7, 2021
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
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Comments

Hi Naren, we are sorry for the delay. Your bank details has already been shared with our finance team to process the refund. Please rest assured, you will receive the amount at the earliest.
Hello Naren,

Trust you have received your refund. Do write to us if we can be of any further assistance.

Regards,
Team Zoomcar

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