[Resolved] Zoom Car — refund not processed

amitrai028

from Pune, Maharashtra

Address:

411060

On dated 13dec my booking id jps6fk4ru, i have paid online if ₹ 4476 & after cancelation of booking amount of ₹ 738, my remaining ₹ 3738 still not refunded & zoomcar having no option to complaint such type of issue to report /solve. & this is the kind of services if company provided then its difficult for long term run. Very bad experience i have.

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Feb 23, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2019

Zoomcar Customer Care's response Hello Amit,

Greetings!

We are sorry as you have not received the refund yet.

Upon checking, we see that the refund transaction has been failed. Hence, we have created the refund through IMPS. The link shall be shared to the registered email ID in 24 business hours. Request you to login to your Zoomcar account through a desktop and then click on the link. Enter your bank details and the amount will be instantly transferred to your respective account or you can initiate the refund by selecting the option " Get refund" in the application under the respective booking ID.

Regards,
Ramya. S