[Resolved] Zoom Car — refund not received after 3 months

Avipsa Roy Chowdhury

from Kolkata, West Bengal

Website:

www.zoomcar.com

I have not received any refund for booking id - jps6xg8xh, jps6xg837, jps6xg8lf and jps6xg8ul for over 2 months and not getting any proper support from the team.
The total refund is 15038 inr. As it is a huge amount i want necessary actions to be taken so that i can get my refund as soon as possible.
After repeatedly mailing i just get replies that they have processed but they fail to provide me with the uti (Unique transaction id) for each refund they made. I just want my refund, also i don't get call support from zoomcar which is very bad.

+6 photos

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Dec 14, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2019

Zoomcar Customer Care's response Hello Avipsa,

Greetings!

We understand your concern here. Upon checking on all four booking IDs, the refund has been already credited from our end to your source account. We believe our team has already shared the required transaction detail for your reference. However, please share the bank statement from 14 Aug 2019 to till date through contact us page from your Zoomcar account to have a check.

Regards,
Imran
Zoomcar