[Resolved] Zoom Car — refund not received and it's been long

Soumojit Karar

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 711101

I opted for a mercedes then i was declined as i was not 24 as per their policies, in their policy people have to be minimum 24 to drive luxury cars. Though i spoke to a person regarding my drivers license he did not inform me about that policy. Anyways i respected their decision and the person told me that the whole amount will be refunded to me. Its been about 20 days now and they are saying they have refunded the amount but i have not recieved anything. The amount which was supposed to be refunded was about ₹6950 which is not at all a small amount.

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Oct 19, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2017

Zoomcar Customer Care's response Hello Soumojit,

Greetings!

The refund for the booking ID JPS6TDVN7, has been initiated back to the source of payment the card last 4 digits: 6813 on 17/08/17. The amount should reflect in your account in 5- 15 days. If the amount is not reflecting in your account request you to please a have check with the bank.

Regard
Zoomcar