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Zoom Car — Refund not received and unethical behaviour

I'd initiated a cancellation of my car booking on 29th May, 2020.
As the Zoom Car company claims, they gave me a word to return my money within 15 days of time.
However, not only did I not receive my money till date, they have also stopped replying to my emails.
Additionally, their customer care number is highly vague as nobody responds on that. They have legit wasted my hours by keeping me on hold for no reason.

I'm looking for an urgent solution for my money is stuck with Zoom Car.

Complaint Status


[Jun 26, 2020] Zoomcar customer support has been notified about the posted complaint.
Verified Support
Zoomcar Customer Care's response Aug 05, 2020
Hello Muskan,

Greetings!

We are sorry to know that you haven't received your refund yet. Please share the booking ID, we shall have a check and update you on the refund.

Regards,
Imran
Zoomcar
Updated by Muskan07 Aug 05, 2020
Hi Imran,
The booking ID is JPS6N1H90
Complaint comments  1 Comment     Updated: ShareTweet

Comments

Hi Imran,
The booking ID is JPS6N1H90

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