[Resolved] Zoom Car — refund not received yet

[Resolved] Zoom Car — refund not received yet

S StephenEleazer from Lucknow, Uttar Pradesh

Refund of ₹3763 not received yet. Whole amount of the booking had to be refunded as we did not use the car at all. The car was unfit to be driven and no alternative arrangements were made by them. Booking id is JPS6FVL6S. The customer care number is also inactive since past 10 days. No way to contact them. The refund was supposed to be received by 11th March 2019. But no such amount has been received yet. +2 photos Was this information helpful? No (0) Yes (0)
Apr 25, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Mar 25, 2019 Zoomcar Customer Care's response Hello Stephen, Greetings! Upon checking, we see that the refund has been successfully settled to your respective account. Hence, we request you to check with the bank. Here's the transaction number for your reference[protected] Regards, Ramya. S
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Comments

Rachitg

from Bengaluru, Karnataka

I booked the cab last month. But the security money has not been refunded till yet.
I mailed couple of times, but no one responded.

Booking ID: JPS6FETQ3

May you please take an action on it?

Thanks,
Rachit Garg

Zoomcar Customer Care's response, Apr 4, 2019

Verified Support

Hello Rachit,

Greetings!

We did check the booking and see that you have initiated a withdrawal through IMPS on 27 Mar 2019 11:20 AM and the same is completed.

Please let us know if you still have not received the refund for us to have the same checked.

Regards,
Appachu
Zoomcar