[Resolved]  Zoom Car — refund of excess amount deducted and clearance of zoom car account

Updated by Anuragdh May 06, 2019 My booking id is JPS6BZF25
booking date 20/04/19(12:00pm) to 21/04/19(1:00am) vehicle no. PB01N0528
As u mentioned that the vehicle was dropped untidy, I want to know what is the procedure to check it because i had dropped off the vehicle in the exact same condition and the funny thing is, I forgot my spectacles in the vehicle so i waited there for any executive(as u don't provide any detail) but as soon as i left the spot i got the notification of cleaning fee but there was no one to check the vehicle than i wonder how did u know about the condition of the vehicle..
I called customer care no. That u provided but there was no response, Anyway i went there in the morning(21/04/19) to find out about my spectacles but the VEHICLE WAS NOT PRESENT THERE. Anyhow i did find someone who claimed to be car owner's friend and he assured me that he will collect my spectacles.. And finally in the evening he called me and i got my spectacles.. Happy ending right.. NO
the very next day i got another notification of vehicle damage fee of 5000/ which shows that i can't book any vehicle until i pay it..
I want to know how could i damage the vehicle after more than 24 hrs of my BOOKING period.
Now what i want is
1. Refund of my 1000/ wrongly deducted
for cleaning fee
2. There should be no reflection of pending
amount of 5000/ in my zoom id
3. I did not receive my refunded amount of
4000/ yet.
Please resolve the matter as soon as possible
Thank you