[Resolved] Zoom Car — refund of excess amount deducted and clearance of zoom car account
My zoom car id is jps6bzf25
I had booked zoom car for 13 hours from 20/4/2019 (12:00pm) to 21/4/2019 (1:00am) and i returned the car at 1:06 am (6 min late because the car is not adjusted on parking place due to lack of exact information for parking space) and i closed the app nd did the all remarks positive.
I was charged the cleaning fee of 1000/ rs within 2 hours but i returned the car in the same condition so why i was charged?
*i had forgot my spectacles in the car so next day i went to the same place to find the car but car was not present there, anyhow with the help of car owner's friends i found my spectacles but after more than 24 hours i saw an outstanding amount of 5000/ in my zoom account which is unjustified because i had returned the car in the exact condition (*fuel was left more than what i had).
As i tried to call your customer care continuously but i couldn't contact them.
I want my 1000/rs refund and clearance of any outstanding amount on my account.
Complaint marked as Resolved May 31, 2019
[Apr 29, 2019] Zoomcar customer support has been notified about the posted complaint.
Verified SupportZoomcar Customer Care's response Apr 30, 2019 Hello Anuragdh,
We do understand your concern here. We see that the levied charges are valid, as the vehicle was damaged during your reservation. Also, the vehicle was dropped of[censored]ntidy. Hence, we have levied the charge.
Unfortunately, we will not be able to reverse the charge.
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