[Resolved] Zoom Car — refund of fuel not credited after so many follow up

tarun.pharma

from Ahmedabad, Gujarat

Address:

Bangalore, Karnataka

I have mad booking of zoomcar with booking id jps66i0qi trip 31 oct 19 to 01 nov 19. The trip term was 840 km free including fuel. When i started trip the car filled with very few amout of fuel. I have uploaded 2100/- fuel immediately after completion of trip till date i have received so many time that your refund initiated but till date i have not received any amount in my account. When i call to customer care no option regarding talking to payment related issue. It is very frustrating and disappointed with the service provided by zoom car. My feedback to zoom car big 0 🌟

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Jan 8, 2020

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Dec 06, 2019

Updated by tarun.pharma Got refund after 1 month and 5 days. Really disappointing service provide by zoomcar

Verified Support

Dec 07, 2019

Zoomcar Customer Care's response Hello Tarun.

Greetings!

We understand your concern here. Upon checking on the booking ID - JPS66I0QI, unfortunately. the refund transaction was failed due to some technical glitch. However, we have reinitiated the refund through IMPS and same has been credited to your respective bank account. Rest assured, necessary measures shall be taken to minimize such issues in future.

Regards,
Imran
Zoomcar