[Resolved] Zoom Car — refund of my security deposit is sent to somewhere else

Deepender112233

Address:

Galgotias university sector 17A yamuna Expressway, 201310

I booked a zoom car with booking i'd (Jps6646rg) and then due to some reason i cancelled it their came a message from zoom car that my money has been refunded to me in the dena bank debit card i didn't used a debit card and i have no account in dena bank so where is my money refunded after complaining several times to the zoom car no action has been taken.

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Feb 23, 2020

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2020

Zoomcar Customer Care's response Hello Deepender,

Greetings!

We understand your concern here. Upon checking, we see that the refund is initiated to the account through which you have made the payment of the booking, we request you to wait for the TAT of 5-15 days so that the refund will reflect in the account.

Regards,
Ramya. S