[Resolved] Zoom Car — refund of petrol bill not credited after a month of completed trip

tarun.pharma

from Ahmedabad, Gujarat

Address:

Zoomcar, delhi

I have completed my trip zoom car with booking id JPSS66I0QI on 30th oct.
After completion of trip i have submitted bank details after one month it refund to be initiated.
It's very frustrated for me that refund takes month even not clear.
I have raised a query to zoomcar customer care but they did not even respond to query at customer satisfaction level and without resolving, close the query

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Jan 10, 2020

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2019

Zoomcar Customer Care's response Hello Tarun.

Greetings!

We understand your concern here. Upon checking on the booking ID - JPS66I0QI, unfortunately. the refund transaction was failed due to some technical glitch. However, we have reinitiated the refund through IMPS and same has been credited to your respective bank account. Rest assured, necessary measures shall be taken to minimize such issues in future.

Regards,
Imran
Zoomcar