[Resolved] Zoom Car — refund payment not received from zoom car

arunak23

from Neyyattinkara, Kerala

Address:

Coimbatore, Tamil Nadu

I had booked a zoomcar from coimbatore on 4th January 2019. Booking id — JPS6FMFT3 the refund of safety deposit amounting Rs 5000 has been told to be done before 16th January 2019, it has been more than 40 days now. I haven't received my refund since then. I've already called zoom car customer care so many times. When the date went beyond a month still i did not get my refund. Please look at the same... Booking id — JPS6FMFT3

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Mar 20, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2019

Zoomcar Customer Care's response Hello Arun,

Greetings!

We are sorry as you have not received the refund. Upon checking, we see that the refund has been successfully settled in your account, which was used while making a booking.

Here's the reference number[protected]

Regards,
Ramya. S

Feb 15, 2019

Updated by arunak23 Hello zoom car customer care,

If the refund has been settled in my account successfully, you should send the confirmation mail to my login id. So far I have not received any mail regarding this. So kindly send the reference number along with confirmation mail. So that I can cross check with my bank

Verified Support

Feb 17, 2019

Zoomcar Customer Care's response Hello Arun,

Greetings!

We have sent an email to the registered email ID with the reference number, we request you to have a check and contact the respective bank.

Regards,
Ramya. S

May 10, 2019

Updated by arunak23 Hello zoom car customer care,

I have asked the bank about the refund amount from zoom car. But they have told to contact zoom car. It's been 4 months already. But no proper response from you... It's your responsibility to contact the bank and dep

May 10, 2019