[Resolved] Zoom Car — refund process

Kitty Jose

from Chennai, Tamil Nadu

Address:	600017
Website:	www.zoomcar.com/bookings/jps6t0jlo

Dearsir/madam,
Booking id # jps6t0jlo
I booked a car on 3rd of aug 2017. I uploaded my husbands driving license and it got rejected and they told me to upload my license i didnt upload it because all this happened between 3am to 5am. We are not living in us. We are in india, ofcourse 3am to 5am is my sleeping time. They said that the amount will reflect in your paytm wallet in 1hr but when i checked my paytm wallet it is 0 and today is 14th day till now i didnt get my refund money from zoom car.
I have three screen shots with me
When i checked my zoomcar page it showed that amount has been credited to paytm wallet on 4th aug and after three days when i checked it showed amount has been credited on 7th aug with two diff timings and now it shows 17 aug 12.50 pm. Till now my paytm wallet is zero

Zoom car is cheating all o[censored]s.
Iam not ambani's daughter. Iam a normal middle class family women. I want my money and justice.

+2 photos

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Sep 18, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2017

Zoomcar Customer Care's response Hello Kitty,

Greetings!

We did check the booking and see that the refund amount of Rs. 10640/- has been initiated for our end on 4th August 5:06 AM. Paytm wallet link with the number: [protected].

Kindly note, the refunds will be settled to your Paytm wallet for faster turnaround and the amount will reflect in 24 hours. In some cases, refunds are initiated to the account which you used to pay at the time of the booking and this will take 5-15days to reflect in your account.

We have also shared the transaction details at your registered mail ID.
Request you to kindly have a check.

We once again apologize for the inconvenience caused.

Regards,
Zoomcar.