[Resolved] Zoom Car — Refund related issue on my booking

Shaddy@1

from Delhi, Delhi

Address:

3/53 Gomti nagar

I have cancelled my booking on 3rd June 2020 because of covid-19 and as per zoom car website if payment done through citi credit card refund takes 5-7 days but even after more than 45 days lots of calls and email they have done nothing. If you sent email then have never replied they are very busy people and in your phone calls there customer care people said only one thing it takes 2 days refund is already initiated. I am not happy with there customer service.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2020

Zoomcar Customer Care's response Hello User,

Greetings!

We are sorry for all the troule caused. We did check the booking and see that our team has shared an update on the above issue and converted the amount in the form of a coupon.

Regards,
Appachu
Zoomcar