[Resolved] Zoom Car — refund related. name: barathkumar

barath kumar subramani

Address:

Chennai, Tamil Nadu, 600125

I have booked a ride in zoom car app and due to personal reasons i have cancelled. I paid rs. 5849 through internet, as per the cancellation policy i would get rs.5649 as refund. But i didn't get the refund for the past 2 months. No proper response in their customer care department. Contacted too many times. Now they have removed my contact number from their customer care data entry. No response.

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Jun 13, 2020

Complaint marked as Resolved

Complaint is not yet resolved. Nobody called me regarding the complaint. They themself mentioned as resolved. Pls reopen the complaint. I want proper solution

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2020

Zoomcar Customer Care's response Hello Barath,

Greetings!

We did check the booking and see that you have already initiated the withdrawal through IMPS and the amount is settled to the account which you have used.

As you claim that you have not received the amount, our team will share the refund transaction details within 24-48 hours.

Regards,
Appachu
Zoomcar

Feb 26, 2020

Updated by barath kumar subramani Hai,

Thanks for your reply. My refund claim amount is not yet settled. I have already shared my bank account statement with zoom car. Hope that is the clear evidence. This is like cheating. For one refund claim I am contacting zoom car several times.

Verified Support

Feb 27, 2020

Zoomcar Customer Care's response Hello Barath,

We request you to kindly share the statement in a PDF format from November 2019 till date for us to validate.

Regards,
Appachu
Zoomcar

Feb 28, 2020

Updated by barath kumar subramani Hai,

Pls share the mail ID to which I can share my statement.

Regards,
Barathkumar

Verified Support

Feb 29, 2020

Zoomcar Customer Care's response Hello Barathkumar,

Please share the statement through the contact us option in the application/website for us to validate.

Regards,
Appachu
Zooomcar

Mar 12, 2020

Updated by barath kumar subramani Requesting you to send a proper mail ID to share my statement.

Regards,
Barath

Verified Support

Mar 16, 2020

Zoomcar Customer Care's response Hello Barathkumar,

Please share the statement through the contact us option in the application/website. Here's the link for your reference https://www.zoomcar.com/bangalore/contactus.

Regards,
Ramya. S
Zooomcar

Jun 14, 2020

Updated by barath kumar subramani Complaint is not yet closed. Revert back

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Comments

barath kumar subramani

Hai,

Nov 19 to till date account statement will come in pdf format. But your zoomcar app only takes photo attachments. I cannot make it as image.

Regards,
Barath

Zoomcar Customer Care's response, Mar 13, 2020

Verified Support

Hello Barath,

We understand your concern here. You can download the statement in a google drive and share the link through the contact us page for us to validate.

Regards,
Ramya. S

barath kumar subramani

Hi,
My complaint is not yet closed. I didn't get the refund yet. I have share the Google drive link of my statement in zoom car app help and support.

Regards,
Barath

barath kumar subramani's [Complaint's author] reply, Jun 13, 2020

Hi,

This is the link of my account statement.
https://drive.google.com/file/d/1g_VdtpmURjY01JqZtjQ3ooq8bdd0DUHk/view?usp=drivesdk

Regards