[Resolved] Zoom Car — refund transaction details

SayeedHussain

from Bengaluru, Karnataka

Address:	560036
Website:	zoomcar.com

I was refunded from zoom car, because the car wasn't starting, this was on 14th Feb. I still don't have the money credited to my account and when I write to customer care, they provide some scripted response, which no where answers my question.
I tried calling customer care and spent hours together there's absolutely no option to speak to a human on phone.
I raised a ticket again, to ask for the transction number and its been three days and absolutely no response.

Its been like 2 months and still no one is there to understand the problem. All I want is the transaction details

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May 13, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2018

Zoomcar Customer Care's response Hello Sayeed,

Greetings!

We apologize for the delay in refunding your amount. We have made the necessary changes in your account. We have created the refund through IMPS. You will receive an email within 24 - 48 hours with a link, request you to login to your Zoomcar account and then click on the link. Enter your bank details and the amount will be instantly transferred to your respective account or you can initiate the refund by selecting the option " Get refund" in the application under the respective booking ID.

Regard
Wasim
Zoomcar