Zoom Car — refund was not done

Address:

500039

Hi team,

I had paid the money 41898 (Reference no [protected]) for zoom subscribion on 15th sep2019.
After that i have no communication with zoom car vendor. So we called customer care, they said it will deliver maximun 70 days. So we are waited more than 70 days from their end no responce. After that we cancelled the subscription of the vehicle and customer care guys said refund full amount was initiated on 3rd of jan2020. But amount is not reflecting in my account.
Already i have shared my bank statements aswell from sep15 to till date.
Kindly request you please help me out