[Resolved]  Zoom Car — refundable amount not received

Address:VPO FARMANA, DISTT. SONIPAT, TEH. KHARKHODA, Sonipat, Haryana, 131408

I have completed my trip on 11 Aug. 2019 and i till now i haven’t received me security refund amount back. The policy say that amount will be reflected upto 15 days and its 23nd day. Worst service i have ever seen. I dont know why it takes too long for refunding amount. Very poor experience. I have email them many times but they are not providing me any resonable response.

ID :JPS6X8MTH
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Sep 5, 2019
Complaint marked as Resolved 
i called in zoomcar but they said that my refund transfered to my account ..but still i hv not received the amount. can u arrange a call back to me
Zoomcar customer support has been notified about the posted complaint.
Sep 03, 2019
Updated by Gaurav1sharma
or my complaint is not reaolved now ...
Verified Support
Sep 04, 2019
Zoomcar Customer Care's response
Hello Gaurav,

Greetings!

We see that the amount is processed to the source account and below is the ARN of the transaction. Kindly check with the card-issuing bank.

ARN:[protected]

Regards,
Appachu
Zoomcar
Sep 05, 2019
Updated by Gaurav1sharma
hello zoom car you send me ARN of transaction but there is not a single no. on that this is protected
Verified Support
Sep 09, 2019
Zoomcar Customer Care's response
Hello Gaurav,

Please send us an email through our contact us page, we shall share the transaction details for your reference.

Here's the link for your reference - https://www.zoomcar.com/bangalore/contactus

Regards,
Sowmya
Zoomcar
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