[Resolved]  Zoom Car — refusal to refund.

Address:

216 Faculty Block, Institute of Rural Management, Anand, Gujarat, 388001

I have use zoomcar extensively in the past. Two years ago i moved to another country and returned recently. I booked a zoomcar at 10:30 am 21st march, 2019 for 12:00 am. Booking id is jps6f6wyf and i made the payment at 10:30 am.

I booked the car thinking it was my old account but it was a new account with gmail login and zoomcar asked me to upload my license and identity proof which they informed me they would verify by 11:30 am since the booking was to start at 12:00 am.

Zoomcar did not verify my license. I was told on phone that my license is registered with my old account on which there is an outstanding amount of 3600 which they were forcing me to pay. I strongly disagreed with their allegation. This process continues until 1:05 mm, which was well past the start time of 12 am. I demanded the cancellation of this booking and a complete refund. I offered to cooperate on their allegation of the outstanding amount which they said i owed them.

At 1:05 pm, suddenly the zoomcar call centre guys realized the outstanding amount was owed to me rather than by me to them (6uvcffyx). They quickly deleted all the details of my previous account and asked me to start my journey at 1:10 pm. I demanded cancellation because it would take me another 40 minutes to reach the pickup point and it was well past our start time of 12:00 am for our half day trip to akshardham. Meanwhile, i had my friend book another zoom car in his account for our trip.

On repeated requests and several attempts to explain my case, zoomcar canceled my booking but refused to refund the money the money for the canceled booking (Jps6f6wyf).

Since that day i have received several emails from them asking my account details so that they can refund me for 6uvcffyx. Clicking the link deleted my old account. I sent them my bank details through several emails but to no avail. I receive their automated responses.

I have tried their number several times, but could not get through the automated system. It seems they have black listed me. Such treatment despite being one of their earliest customers and disappointing. Their refusal to acknowledge the issue and bending the truth is scary.
Their refusal to engage is outright bullying.