[Resolved]  Zoom Car — regarding a booking

Address:

Hyderabad, Andhra Pradesh, 500084

Today i have booked a car ford figo in the evening booking id is jps626pr9. Booking details :- 8th june 2018 (8:00 pm) to 9th june 2018 (7:00 am). I am facing a issue right now when i booked zoom car i had selected madhapur location as my self pick up point. But i have been asked to pick my car 41 km away from my place. I spoke to your customer care executive named arvind who was mentioning that i have booked for that place which is 41 km away from my place and i don't know the place at all. I requested him to give me car at my near by location because i have selected madhapur and i have proof for the same. But he is denying by giving me all the excuses. After that i asked him to give me refund in my bank account but he said that we can't give. So i request you to so something as i am not going to pick the car as it is so obvious if i have selected near by place and you are giving 41 km away. This is ridiculous and hopeless service in both ways. I need urgent solution for that. Here i am attaching the proofs. This is my new phone from where i have not done any booking. Today was my first booking and as history says i have selected madhapur. So now i don't care i need my money back this is really a concerned issue.
One more thing i want to highlight as in your mobile app we have to write a location obviously i cannot write that location which i even don't know. So help me out in anyway. Anyways my and my friends evening is ruined at least give me justice