[Resolved] Zoom Car — regarding damage fee

Anirudh KJ

Address:

Near kumarswamy layout, Bangalore, Karnataka

We booked tata tiago on june 28th night (Booking i d-jps6bfm8u) which had some major body damages before collecting and we had sent the pictures of that. After finishing the trip on 29th afternoon, with no accidents we returned the car safely with required pictures. After paying the full trip amount they are mentioning damage fee of rs.4000. We had not met with any type of accidents. Please check the pictures carefully and solve this problem as fast as possible. I had attached the pictures of the car at the time of collecting and returning.

+10 photos

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Aug 4, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2019

Zoomcar Customer Care's response Hello Anirudh,

Greetings!

We are sorry to know about the discrepancy in the billing. We did have a check and see that the levied charge is invalid. Hence, we have reversed the charge.

Regards,
Ramya. S