[Resolved] Zoom Car — regarding outstanding payment

golu26garg

from Gurgaon, Haryana

Address:

110035

Hi,
Kindly check the video there is not visibility of 2 inch minor scratch or crack whatever you guys are telling me. This is not done by me so i won't pay a single penny for it and the pickup guy who pick the car today he also didn't saw that crack and if he saw that crack he should had told me about it. When your executive delivered the car to me the car is not washed up properly so it's not possible for me to see that crack. So kindly remove this outstanding amount from my account.

This is not the first time i booked the zoom car i am a very old customer of zoom car but this kind of experience is happening to me first time.
Booking id - jps6bj6tk

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May 13, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2019

Zoomcar Customer Care's response Hello User,

Greetings!

We understand your concern here. We did check and see that the front windshield is damaged during your reservation. Hence, we have levied the charge on the booking.

We regret we will not be able to reverse the charge here.

Regards,
Ramya. S

Apr 12, 2019

Updated by golu26garg I will not pay anything because its not done by me and kindly refund 3500.rs of fuel charges.