[Resolved] Zoom Car — regarding refund

Kanchan Chand

from Bengaluru, Karnataka

Address:

Pune, Maharashtra, 411057

Booked zoomcar (Booking id: jps6tv665) on 13 sep '17, paid rs.1520 online and received confirmation email from zoomcar. On reaching the pick-up site the executive there told me that he cannot provide the vehicle as the license is pending for approval on the app. On calling customer care, they said they have to reject the license for some reason and cancel the booking and promised full refund. Haven't received the refund and not even a confirmation mail for refund till date.

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Nov 20, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Oct 13, 2017

Updated by Kanchan Chand Its been a 2 month, I didn't get my refund back. Earlier I posted this complaint on http://consumerhelpline.gov.in/ where its still showing under processing. I didn't get any response after that, please look into this.

Verified Support

Oct 13, 2017

Zoomcar Customer Care's response Hello Kanchan,

Greetings!

We understand your concern here, however, the license was declined as it is already approved under the email ID [protected]@yahoo.com. As a one time exception, we have canceled the booking with a full refund. The refunds are initiated to the account which you used to pay at the time of the booking and this will take 5-15 days to reflect in your account.

Regards,
Appachu
Zoomcar