[Resolved] Zoom Car — regarding refund ooking id:jps66uezb - dt. 1st dec-19 | |||
Hi, with reference to the booking id:jps66uezb, my first car was cancelled after i reach the pickup site. Prior to 10 minutes of pickup, i received call from zoom car's customer care & i was informed that the particular vehicle is break-down & i was allotted the different car at other site on promise of free-extension of 1 hour + cab round-trip fare. I fact i was charged rs. 508 extra & addition to that i beared rs. 346. So i need my refund of rs. 854 at the earliest. Was this information helpful? | |||
Jan 9, 2020 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Dec 04, 2019 Zoomcar Customer Care's response Hello Aleem, Greetings! We apologize for the inconvenience caused. We have made the necessary changes and reversed the late fee and late charges which were levied invalid and initiated the refund for the same along with the cab receipt refund which will be credited to your source account in 5-15 days. Rest assured, necessary measures shall be taken to minimize such issue in future. Regards, Imran Zoomcar | |||
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Please can you help me in this?
Greetings!
We understand your concern here. Please share the booking ID to have a check and assist you on the same.
Regards,
Imran
Zoomcar