[Resolved] Zoom Car — regarding the refund

Aarthi Sivashankar

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka
Website:	www.Zoomcars.com

I have rented a car from zoom car on jan 01, 2019. My booking id is jps6fmzi8 for e2o plus (Ka03ae8246) from 08:00 pm, 31 dec to 02:00 am, 01 jan at dr. Rajkumar road - rajajinagar (Beside suguna hospital), # 1819, 3rd block dr. Rajkumar road next to suguna hospital 3rd block, rajajinagar. I have returned the car on time and i recieved a message that there is no extra fee for maintenance nor damages and so they would refund rs.3000 to my account within 24hours. The next day i got a message that the transaction has been initiated and it would reflect on my account on 11th of jan. But it has not yet been transferred. I have mailed to the company's i'd several times and got no reply. I have called rajaji nagar office and they didn't answer me. Please take an action immediately.

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Feb 22, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2019

Zoomcar Customer Care's response Hello Aarthi,

Greetings!

We understand your concern here. Upon checking with the above mention booking ID, we see the refund has been already credited from our end to you to source account. Kindly have a check with your respective bank with the same.

Regards,
Imran
Zoomcar